Help your managers handle the people issues that keep coming back to you.

Team development | Working styles and communication

When your team keeps misreading each other.

You want people to understand how their colleagues work and have a better conversation about their differences.

After a working-styles session, a leader who had expected another routine HR training described the experience as “amazing.” He shared colleagues’ appreciation for understanding one another and asked for a session focused on his own team.

Leadership development | Physician leaders

When leaders need a better response in the moment.

You want leaders to leave knowing what they can try in the next difficult conversation.

After an emotional-intelligence session co-facilitated by Kelvin, all 20 day-of evaluation respondents said they intended to try applying empathy and active-listening techniques. Their written responses named specific next steps, including pausing before responding and listening more carefully.

Day-of participant evaluation, 20 respondents.